Return & Refund Policy

We want you to be happy with what you ordered. If something is not right, here is how it works.

Check the parcel at delivery

Open the parcel in front of the courier. If the item is damaged, defective or not what you ordered, refuse it there and then and call us — that is the fastest way to sort it out and costs you nothing.

Exchanges

You can exchange an item within 7 days of delivery, provided it is:

• unworn and unwashed,
• in its original condition with tags attached,
• accompanied by the order number.

Message us on WhatsApp to arrange it. Size exchanges are subject to that size being in stock.

Refunds

Where an exchange is not possible — the item is out of stock, or arrived damaged — we refund the amount you paid, including the delivery charge if the fault was ours. Refunds are sent by bKash or Nagad to the number that placed the order, within 7 working days of the returned item reaching us.

Return delivery charges

• Our mistake — wrong item, wrong size sent, or a manufacturing defect: we pay the return charge.
• Change of mind or a size exchange: you pay the return charge.

What we cannot take back

• Items that have been worn, washed or altered.
• Items returned without tags or in a condition we cannot resell.
• Requests made more than 7 days after delivery.
• Innerwear, for hygiene reasons.

Cancelling an order

You can cancel any time before dispatch at no cost — message us with your order number. After dispatch, refuse the parcel at delivery instead.

Contact

Start a return by messaging us on WhatsApp, or find your order first on the Track Order page.